Support
Last updated: 6 October 2026
This is the user support page of G4 EVENTOS Y NAIPES, S.L., for any question about the Guiñote Full app, available for iOS and Android, or about the Gran Premio de Guiñote Full Energía.
How to contact us
We reply to emails during working hours, Monday to Friday. We usually answer within two working days. Support is offered in Spanish and English.
About the Guiñote Full app
If you run into a problem
Write to info@g4eventos.com with your device model, operating system version and app version, along with a description of what is happening. With those three details we can reproduce almost any issue.
Deleting your account and data
You can delete your account from within the app, underSettings → Account → Delete account. If you cannot access it, ask by writing to info@g4eventos.com from the address you signed up with. We handle these requests within thirty days. See the privacy policy for details.
Reporting or blocking a player
From the table you can report a player for their conduct, nickname or photo, and you can block them so that you do not receive contact from them. You can also write to info@g4eventos.com with the player’s nickname and what happened. We review every report and remove content that breaks the terms and conditions.
Tournaments, prizes and orders
For questions or complaints about a tournament, a prize or a shop order, see thetournament, prize and order rules and write to info@g4eventos.com with your nickname and what you are referring to.