Terms and conditions

These terms govern the use of the Guiñote Full app (the “App”). By creating an account or using the App you accept these terms and the privacy policy. If you do not agree, do not use the App.

Versión en español. The Spanish version is the original.

1. Who we are

2. What the App is

Guiñote Full lets you play guiñote, a Spanish card game, in pairs online against other players, against automated players (“bots”), in private rooms with a code and in tournaments. It is available on iOS, Android and web, in Spanish and English.

The App is not a real-money gambling game. Nobody bets or wins money in it, and there are no in-app purchases.

3. Your account

• Minimum age: 14. If you are under 14 you cannot sign up.Physical prizes and shop redemptions are for players aged 18 or over only(see section 6 and the tournament, prize and order rules).
• You can sign up with an email address and password, verified with a code sent to your email, or with your Apple account. Google sign-in is currently available on Android only.
• You choose a public, unique nickname of 3 to 16 characters, which cannot impersonate anyone or be offensive. We may reject or remove nicknames that break these rules.
• You are responsible for keeping your access safe. Tell us if you notice unauthorised use of your account.
• The account is personal and non-transferable. Buying, selling or handing over accounts is not allowed.
• You can delete your account at any time underSettings → Account → Delete account. Your profile, photo, statistics, Oros, milestones and registrations are permanently deleted. Deletion cannot be undone and gives no right to compensation for unspent Oros. What happens to orders for physical products is explained in the privacy policy.

4. Game rules and conduct

• A match is a series of games. If you abandon it or do not return within60 seconds after disconnecting, the match ends, your team loses and aforfeit is recorded against you.
• If your turn timer runs out, the App plays a valid card for you.
• Repeated abandonment leads to an automatic, progressive sanction: first a warning, then a temporary suspension and, after that, an indefinite suspension. Thresholds and durations may be adjusted.

The following is prohibited:

• cheating, using your own programs or bots, or exploiting bugs in the App;
• colluding with other players to fix results;
• creating several accounts to gain advantages or evade sanctions;
• using illegal, sexual, violent or offensive profile photos or nicknames, or ones that infringe third-party rights;
• harassing, insulting or threatening other players, including in the table chat.

Moderation of nicknames, photos and chat

Nicknames and table chat messages are automatically filtered against a list of disallowed words. Profile photos are checked by an automated system before being saved, and are rejected if they cannot be verified or contain disallowed content. We may also remove any nickname, photo or content that breaks these rules.

Reporting and blocking a player

• From the table you can report another player, giving the reason (insults, cheating, abandonment, inappropriate nickname or other) and, if you wish, a short note. When you report, the latest table chat messages are attached so that we can review the case.
• You can also block a player so that you do not receive contact from them.
• We review reports, and you can also write to info@g4eventos.com giving the player’s nickname and what happened. We remove content that breaks these rules.

Sanctions

If you break these rules we may remove content, disqualify you from a tournament, void results, Oros or prizes obtained improperly, and suspend or close your account. Except in urgent cases or serious breaches, we will tell you, and you can ask us to review the decision by writing to info@g4eventos.com.

5. Oros

Oros are the game’s virtual currency. They are earned only by playing:

• with the welcome balance when you create your account;
• by winning online games, with a daily limit;
• through milestones and rewards;
• through tournament and ranking prizes, and gifts we may make.

Oros are also deducted in some cases, such as when you lose or abandon an online game or when you enter a tournament that charges an entry fee in Oros. The amounts are set by G4 and shown in the App.

Oros are not money: they cannot be bought, sold or exchanged for money, and cannot be transferred to other players. They are only useful inside the App, to enter tournaments and to redeem shop products. What you get is a limited, revocable licence to use a digital element of the game, not property you own. Oros do not expire while your account exists, and are lost if you delete it or if we close it for a serious breach of these terms.

6. Shop for physical products

In the shop you can redeem Oros for physical products while stock lasts. To receive them you must be aged 18 or over and provide a delivery address in Spain. Products cannot be bought with money. The details of redemption, cancellation and shipping are in thetournament, prize and order rules.

7. Tournaments, ranking and prizes

• The App’s tournaments are organised by us. Each one states its format, places, entry, prize and schedule. Entry may be free, in Oros or with a one-time promotional code, which is never sold.
• Tournament and ranking prizes can be Oros or physical products, and are governed by the tournament, prize and order rules, which form part of these terms.
• The Gran Premio de Guiñote Full Energía, the in-person tournament, is governed by its own rules.

8. Ranking, statistics and bots

• Statistics and the ranking are calculated from online games that are not tournament games. The ranking closes by period (weekly, monthly and yearly) and there may be prizes by position. We may change the leagues and ranking rules to improve balance.
• If a match is interrupted by a failure of our servers, it is voided and does not count.
• Training-mode games against bots are recorded to improve the automated players, as explained in the privacy policy.

9. Availability, changes and updates

We try to keep the App always available, but there may be interruptions for maintenance or technical faults. We may change, add or remove features, adjust the game’s economy (Oros amounts, rewards and shop prices) and require a minimum version of the App to keep playing.

If we change these terms in a significant way, we will tell you in the App or by email with reasonable notice. If you keep using the App afterwards, we will understand that you accept the new terms.

10. Intellectual property

The App, its design, graphics, decks, sounds, code and trademarks belong toG4 EVENTOS Y NAIPES, S.L. or its licensors. We grant you a personal, non-exclusive, non-transferable licence to use it for private purposes. Sponsor brands that appear on tables or card backs belong to their owners.

By uploading a profile photo you warrant that you have the right to use it and authorise us to show it to other players within the service for as long as you keep it.

11. Liability

We provide the App as is. We are not liable for loss of progress, Oros or matches due to causes beyond our control or force majeure, or for misuse of your account because you did not keep your access safe. Nothing above limits the rights the law gives you as a consumer.

12. Apple and Google

Apple Inc. and Google LLC do not sponsor, and are not involved in, any tournament, draw or prize in this app, and are in no way connected with them. These terms are an agreement between you and G4 EVENTOS Y NAIPES, S.L., not with Apple or Google, which are not responsible for the App or its support. If you download the App from the App Store or Google Play, that store’s terms also apply.

13. Governing law and complaints

These terms are governed by Spanish law. If you are a consumer, you can go to the courts of your place of residence. For any complaint or claim, write to info@g4eventos.com. You can also go to the consumer services of your autonomous community.